Shipping Policy

At Sebastian Cushion, we aim to provide a seamless shipping experience for our customers. This Shipping Policy outlines our shipping options, delivery timelines, costs, and other related information.

1. Shipping Destinations

We currently ship to:

• Domestic Locations: All states within the United States.
• International Locations: Selected countries worldwide. Please check availability at checkout or contact us for details.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

• Standard Shipping: Delivery within 5–7 business days for domestic orders.
• Expedited Shipping: Delivery within 2–3 business days for domestic orders.
• International Shipping: Delivery times vary by destination, typically ranging from 7–21 business days.

Note: Delivery times are estimates and may be affected by factors beyond our control, such as carrier delays or customs processing.

3. Shipping Costs

• Domestic Orders: Shipping fees are calculated at checkout based on the shipping method and order weight.
• International Orders: Shipping rates vary depending on the destination and order weight. Additional customs duties or taxes may apply, which are the customer’s responsibility.

4. Order Processing Times

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment through the carrier’s website.

6. Lost or Delayed Shipments

If your shipment is delayed or appears lost, please contact us with your order details. We will work with the carrier to resolve the issue as quickly as possible.

7. Incorrect or Undeliverable Addresses

Please ensure that your shipping information is correct at checkout. We are not responsible for delays or additional fees caused by incorrect or incomplete addresses.

8. Damaged Items During Shipping

If your order arrives damaged, please contact us within 48 hours of receipt. Include photos of the damaged item and packaging. We will assist with a replacement or refund.