Return & Refunds Policy

At Sebastian Cushion, we are committed to ensuring your satisfaction with our products. This Return and Refund Policy explains the conditions and processes for returning items and obtaining refunds. By making a purchase, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns under the following conditions:

• Items must be returned within 30 days of the purchase date.
• The product must be in its original condition, unused, and with all original packaging and tags intact.
• A valid proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Certain items are ineligible for return, including:

• Custom-made or personalized products.
• Items marked as “Final Sale” or “Non-Returnable.”
• Products that show signs of use, damage, or alteration not caused by our shipping process.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Support: Email us with your order number and reason for return.
2. Receive a Return Authorization: Our team will review your request and provide return instructions, including a return authorization code if approved.
3. Ship the Item Back: Package the item securely and include all components. Use a trackable shipping method to ensure safe delivery.

Note: The customer is responsible for return shipping costs unless the return is due to a defect or our error.

4. Refunds

Refunds will be issued under the following conditions:

• Approval of Return: After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
• Processing Time: Approved refunds will be processed within 7–10 business days.

5. Exchanges

We offer exchanges for defective or damaged items. Please contact us within 7 days of receipt to arrange an exchange.

6. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery. Provide photos and a description of the issue. We will arrange for a replacement or refund.

7. Cancellations

Orders may be canceled before shipment. Once the item has been dispatched, the return process applies. Contact us promptly if you need to cancel an order.