At Sebastian Cushion, we are committed to ensuring your satisfaction with our products. This Return and Refund Policy explains the conditions and processes for returning items and obtaining refunds. By making a purchase, you agree to the terms outlined below.
We accept returns under the following conditions:
Certain items are ineligible for return, including:
To initiate a return, please follow these steps:
Note: The customer is responsible for return shipping costs unless the return is due to a defect or our error.
Refunds will be issued under the following conditions:
We offer exchanges for defective or damaged items. Please contact us within 7 days of receipt to arrange an exchange.
If you receive a damaged or defective product, please notify us within 48 hours of delivery. Provide photos and a description of the issue. We will arrange for a replacement or refund.
Orders may be canceled before shipment. Once the item has been dispatched, the return process applies. Contact us promptly if you need to cancel an order.
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